Rewards Policy

ZAX REWARDZ LOYALTY PROGRAM

These terms supersede all previous terms and conditions applicable to the Zax Rewardz Loyalty Program or any predecessor loyalty program. Except as expressly prohibited or limited by applicable laws, Zaxbys may at any time change the availability, structure, and/or terms and conditions applicable to earning and redeeming points or rewards, with or without notice, even though such changes may affect the availability or value of any earned points or rewards. Your continued participation in the Loyalty Program following any such change will constitute your acceptance of any the change.

ELIGIBILITY

The Loyalty Program is available to legal United States residents in the fifty (50) United States and the District of Columbia who are thirteen (13) years of age or older. If you are between the ages of thirteen (13) and eighteen (18), you should only participate in the Loyalty Program under the supervision of a parent or legal guardian.

LOYALTY PROGRAM ENROLLMENT

1. Eligible consumers who have an active existing account on Zaxbys.com (the “Website”) or the App will be automatically enrolled in the Loyalty Program. To be considered an active existing account, the account must have, in the twenty-four (24) months preceding automatic enrollment, (a) been newly registered, (b) logged a transaction, or (c) had, at the time of automatic enrollment, a balance of stored value or a digital gift card or an account credit. Any accounts opened prior to such time period or which do not otherwise qualify for automatic enrollment will require a new account in order to be eligible to participate in the Loyalty Program.
2. Eligible consumers will be automatically enrolled in the Loyalty Program when they sign-up for a new account on the Website or the App.

You may download the App to your data-enabled smart phone or other device from the Apple App Store or the Google Play Store. Once you have downloaded the App, follow the on-screen instructions to create a member account. For account verification purposes, we will send a one-time text message to your device with a code that you must submit where requested in the App. YOUR WIRELESS CARRIER’S STANDARD MESSAGE AND DATA RATES MAY APPLY. The App may not work with all carriers or on all devices.

Limit: one (1) account per person, per device, and per phone number. Accounts, Points, and rewards are not transferable. Pooling of rewards by multiple accountholders is not permitted. The Loyalty Program is open to individuals only. Corporations, associations, school organizations, and other groups, entities, or organizations of any kind are not eligible to participate.

EARNING POINTS

To qualify to earn points under the Loyalty Program (“Points”), you must link to your Member account at the time of purchase. To do so, you must (a) for an in-store purchase, scan the Member account QR code at the register or drive through, and (b) for a Website/App purchase, log in to your account prior to ordering.

For every one dollar ($1.00 USD) that you spend through your account, you will receive ten (10) Points. Your amounts spent will be rounded up or down as follows: if your spend is fifty (50) cents or more, the Points awarded will be rounded up, and if your spend is less than fifty (50) cents, your Points awarded will be rounded down. For example, if you spend $1.65, you will receive twenty (20) Points, and if you spend $1.35, you will receive ten (10) points. You must spend at least fifty (50) cents to earn Points. You may earn Points for only up to two (2) transactions within any consecutive four (4)-hour period. Points are calculated on the total of the transaction, excluding taxes, surcharges, and fees (including delivery fees imposed by Zaxbys). Purchases made through a third-party food delivery site (e.g., DoorDash, GrubHub) are not eligible to earn Points. You will not earn points for purchasing a gift card or for loading or reloading funds to a gift card.

From time-to-time, eligible Loyalty Program Members may automatically receive bonus rewards in the form of free product offers, coupons, Points, and other savings.

Within approximately seventy-two (72) hours of an eligible transaction resulting in your earning Points or a reward, you will receive notification of Points earned or reward availability via the App (including through push notifications), the Website, email, and/or text, depending on your account communication preferences. All Points balances and rewards may be viewed in your account after such time. Points and rewards are non-transferable and not available in conjunction with any other offer/promotion, unless otherwise expressly allowed in the terms applicable to a specific reward.

If you receive a refund for an eligible transaction on the same day as the transaction, you will not earn Points. If you receive a refund for an eligible transaction on a day other than the day of the transaction, (i) the Points you earned for the refunded transaction will be deducted from your Points balance, (ii) if you redeemed a non-points-based reward in connection with the transaction, the reward will be returned to your account, unless it has expired, and (iii) if you redeemed a points-based reward in connection with the transaction, the redeemed points will be returned to your account.

REDEEMING POINTS

Points are not your property, have no cash value, and cannot be redeemed for cash. All eligible, non-expired Points in your account are redeemable only for your choice of items from the Zax Rewardz catalog, available at www.zaxbys.com/rewards. Once you select an item from the Zax Rewardz catalog, you can redeem your reward at participating Zaxbys locations by scanning the reward at the time of purchase via the App or by ordering ahead using your Member account on the App or the Website. When you redeem Points, the Points are held in a pending state for three (3) minutes in order for you to complete the transaction. Once the transaction is completed, your Points account balance will be reduced by the number of the redeemed Points. If the transaction is not closed within three (3) minutes from the time the Points were first held, any unused Points will be returned to your Points account balance. You may redeem only one (1) reward per transaction.

EXPIRATION OF POINTS AND REWARDS

Points expire three hundred sixty-five (365) days from the date they are earned or awarded. All other rewards, if applicable, are subject to expiration dates and separate terms and conditions which will be provided at the time of reward.

GENERAL TERMS AND CONDITIONS

• When you join the Loyalty Program, you will be prompted to subscribe to receive certain program communications. You may edit your communications preferences at any time within your Loyalty Program account at www.zaxbys.com/account/communications. You may be automatically subscribed to receive certain communication via push notification.
• If you have questions regarding the Loyalty Program, please send an email to:
  Rewards@zaxbys.com
  .
• You are responsible for maintaining current contact information, including email address and/or mobile telephone number, as applicable, as this information will be used to contact you regarding your Loyalty Program activity.
• If Zaxbys terminates your Loyalty Program account or the Loyalty Program, or if you terminate your Loyalty Program account, you will forfeit any Points and rewards you have earned or received but not yet redeemed. If Zaxbys suspends your Loyalty Program account, you will forfeit any Points and rewards you have earned or received but not yet redeemed; Zaxbys may, however, in its discretion, choose to reinstate such Points and rewards (if such Points and rewards have not expired since the date of your suspension).

This Loyalty Program is sponsored by Zaxby's National Marketing Fund, Inc., 1040 Founders Blvd., Athens, GA 30606.